العربية
Shipping & Delivery Policy
At Smart Plus Fast, we are committed to providing a reliable and transparent shipping experience while ensuring customer rights and clear delivery procedures.
1 Delivery Coverage
- Smart Plus Fast provides shipping and delivery services across all cities and regions within Saudi Arabia.
- Shipping providers may vary depending on the destination or product type.
- Orders are delivered to the address provided by the customer during checkout.
2 Processing & Delivery Time
- Orders are usually processed and shipped within 1 to 3 business days after payment confirmation.
- Delivery times may vary depending on customer location, shipping carrier conditions, or seasonal demand.
- Business days do not include weekends, public holidays, or force majeure circumstances.
Delivery time starts after successful payment confirmation and order processing.
3 Shipping Fees
- Shipping fees are calculated based on the total cart value, not per product.
- Shipping costs are clearly displayed during checkout before payment.
- The store may offer free shipping promotions during certain campaigns or order thresholds.
- Currently, free shipping is available for orders above SAR 124.
4 Order Tracking
- Once the order is handed over to the shipping carrier, customers will receive a tracking number.
- Customers can use the tracking number to monitor shipment status and delivery progress.
- Tracking updates may be sent via SMS or email depending on the contact details provided.
5 Delayed Orders
- Customers may contact customer support regarding unusual delivery delays.
- Customers have the right to cancel the order and receive a full refund if delivery exceeds 10 days.
- Some delays may occur due to weather conditions, logistics issues, or seasonal demand beyond the store’s control.
6 Customer Responsibility
- Customers are responsible for providing accurate shipping and contact information.
- The customer bears responsibility for delays caused by incorrect addresses or unavailable phone numbers.
- If delivery fails due to customer unavailability or refusal to receive the shipment, additional shipping fees may apply.
7 Receiving & Inspecting Orders
- Customers are advised to inspect the shipment upon delivery.
- If any damage or missing items are found, customers should contact support promptly and provide photos if possible.
- Cases involving damaged products will be handled according to the store’s return and warranty policies.
By using our services and placing orders, you agree to the Shipping & Delivery Policy of Smart Plus Fast.