Privacy Policy

1 Information We Collect

We may collect certain information required to provide our services and improve your shopping experience, including:

• Personal information such as name, email address, phone number, and shipping address.
• Order and delivery information required to process and ship your purchases.
• Browsing information such as visited pages, viewed products, and activity history within the store.
• Device information such as device type, operating system, and browser used.

2 Payment Information

We do not store any payment information, card details, or sensitive financial data on our store servers.

• Payment information is securely and directly redirected to official payment gateways.
• Payments are processed through approved banks, wallets, and payment providers in Saudi Arabia.
• Buy Now Pay Later or installment payments may be processed through trusted providers such as Tamara or Tabby.
• The use of payment or financing services is subject to the terms and conditions of the relevant provider.

3 How We Use Your Information

We use the collected information to operate the store and provide our services properly, including:

• Processing, confirming, and preparing orders for shipment.
• Communicating with customers regarding orders, delivery, support, or after-sales services.
• Improving the customer experience on our website.
• Providing technical support and customer service.
• Verifying information when needed to prevent fraud or misuse.
• Complying with applicable legal and regulatory requirements in Saudi Arabia.

4 Data Protection

We take reasonable measures to protect customer data from unauthorized access, misuse, loss, or alteration.

• We use secure methods where possible to manage customer data.
• Access to customer data is limited to authorized persons or service providers only.
• We do not share personal data with unrelated parties.
• We work with trusted service providers for payment processing, shipping, and support when necessary.

5 Sharing Information with Third Parties

We may share only the necessary data with third parties involved in providing our services, such as:

• Shipping and delivery companies to complete the delivery process.
• Payment service providers to securely process payments.
• Financing or Buy Now Pay Later providers when selected by the customer.
• Official or regulatory authorities when required by law.

We do not sell customer data or share it for unrelated commercial purposes.

6 Cookies & Tracking Technologies

Our website may use cookies or similar technologies to improve browsing experience, remember preferences, analyze website performance, and enhance product display.

• You can control cookie settings through your browser.
• Disabling some cookies may affect certain website features.

7 Customer Rights

Customers may contact the store regarding their personal data to request:

• Information about the data registered with the store.
• Correction or update of inaccurate information.
• Deletion of data when there is no legal or operational need to retain it.
• Opting out of marketing messages, if applicable.

8 Privacy Policy Updates

Smart Plus Fast may update this Privacy Policy from time to time to reflect service improvements or regulatory requirements. Any updates will be published on this page.