{"id":5553,"date":"2026-05-20T11:47:28","date_gmt":"2026-05-20T11:47:28","guid":{"rendered":"https:\/\/smartfast.com.sa\/en\/?page_id=5553"},"modified":"2026-05-20T11:47:51","modified_gmt":"2026-05-20T11:47:51","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/smartfast.com.sa\/en\/return-refund-policy\/","title":{"rendered":"Return & Refund Policy"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nReturn & Refund Policy | Smart Plus Fast<\/title>\r\n\r\n<style>\r\n .spf-policy-page{\r\n --spf-primary:#23accc;\r\n --spf-dark:#12333b;\r\n --spf-text:#334155;\r\n --spf-muted:#64748b;\r\n --spf-bg:#f6fbfd;\r\n --spf-card:#ffffff;\r\n\r\n font-family:\"Inter\",\"Arial\",sans-serif;\r\n background:linear-gradient(180deg,#ffffff 0%,var(--spf-bg) 100%);\r\n padding:50px 18px;\r\n color:var(--spf-text);\r\n line-height:1.9;\r\n }\r\n\r\n .spf-policy-page *{\r\n box-sizing:border-box;\r\n }\r\n\r\n .spf-policy-container{\r\n max-width:980px;\r\n margin:0 auto;\r\n }\r\n\r\n .spf-policy-hero{\r\n background:linear-gradient(135deg,var(--spf-primary),#1589a5);\r\n color:#fff;\r\n border-radius:28px;\r\n padding:42px 32px;\r\n margin-bottom:28px;\r\n box-shadow:0 18px 45px rgba(35,172,204,.22);\r\n position:relative;\r\n overflow:hidden;\r\n }\r\n\r\n .spf-policy-hero::after{\r\n content:\"\";\r\n position:absolute;\r\n width:220px;\r\n height:220px;\r\n border-radius:50%;\r\n background:rgba(255,255,255,.12);\r\n right:-70px;\r\n top:-70px;\r\n }\r\n\r\n .spf-policy-hero h1{\r\n margin:0 0 12px;\r\n font-size:clamp(30px,4vw,44px);\r\n font-weight:800;\r\n color:#fff;\r\n position:relative;\r\n z-index:2;\r\n }\r\n\r\n .spf-policy-hero p{\r\n margin:0;\r\n max-width:760px;\r\n font-size:17px;\r\n color:rgba(255,255,255,.92);\r\n position:relative;\r\n z-index:2;\r\n }\r\n\r\n .spf-policy-card{\r\n background:var(--spf-card);\r\n border:1px solid rgba(35,172,204,.14);\r\n border-radius:22px;\r\n padding:30px;\r\n margin-bottom:20px;\r\n box-shadow:0 12px 35px rgba(15,23,42,.06);\r\n }\r\n\r\n .spf-policy-card h2{\r\n margin:0 0 16px;\r\n color:var(--spf-dark);\r\n font-size:24px;\r\n font-weight:800;\r\n display:flex;\r\n align-items:center;\r\n gap:10px;\r\n }\r\n\r\n .spf-policy-card h2 span{\r\n background:rgba(35,172,204,.12);\r\n color:var(--spf-primary);\r\n min-width:38px;\r\n height:38px;\r\n border-radius:12px;\r\n display:inline-flex;\r\n align-items:center;\r\n justify-content:center;\r\n font-size:18px;\r\n font-weight:800;\r\n }\r\n\r\n .spf-policy-card ul{\r\n padding-left:0;\r\n margin:12px 0 0;\r\n list-style:none;\r\n }\r\n\r\n .spf-policy-card li{\r\n position:relative;\r\n padding:9px 0 9px 34px;\r\n margin-bottom:6px;\r\n font-size:16px;\r\n }\r\n\r\n .spf-policy-card li::before{\r\n content:\"\u2713\";\r\n position:absolute;\r\n left:0;\r\n top:9px;\r\n width:22px;\r\n height:22px;\r\n border-radius:50%;\r\n background:rgba(35,172,204,.13);\r\n color:var(--spf-primary);\r\n font-size:13px;\r\n font-weight:800;\r\n display:flex;\r\n align-items:center;\r\n justify-content:center;\r\n }\r\n\r\n .spf-alert{\r\n background:#eefaff;\r\n border-left:5px solid var(--spf-primary);\r\n padding:18px 20px;\r\n border-radius:16px;\r\n margin-top:18px;\r\n color:var(--spf-dark);\r\n font-weight:600;\r\n }\r\n\r\n .spf-policy-footer{\r\n text-align:center;\r\n color:var(--spf-muted);\r\n font-size:14px;\r\n margin-top:30px;\r\n }\r\n\r\n @media (max-width:768px){\r\n\r\n .spf-policy-page{\r\n padding:30px 14px;\r\n }\r\n\r\n .spf-policy-hero,\r\n .spf-policy-card{\r\n padding:24px 20px;\r\n border-radius:20px;\r\n }\r\n\r\n .spf-policy-card h2{\r\n font-size:21px;\r\n }\r\n }\r\n<\/style>\r\n<\/head>\r\n\r\n<body>\r\n\r\n<section class=\"spf-policy-page\">\r\n\r\n <div class=\"spf-policy-container\">\r\n\r\n <div class=\"spf-policy-hero\">\r\n\r\n <h1>Return & Refund Policy<\/h1>\r\n\r\n <p>\r\n At Smart Plus Fast, we are committed to providing a reliable shopping experience.\r\n This policy explains the conditions and procedures related to returns, refunds,\r\n and customer rights.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n <div class=\"spf-policy-card\">\r\n\r\n <h2><span>1<\/span> Return Period<\/h2>\r\n\r\n <ul>\r\n <li>Customers may request a return within 7 days from the date of receiving the order.<\/li>\r\n <li>Return requests submitted after the allowed period may not be accepted.<\/li>\r\n <li>Customers should contact customer support before sending any returned item.<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n\r\n <div class=\"spf-policy-card\">\r\n\r\n <h2><span>2<\/span> Return Conditions<\/h2>\r\n\r\n <ul>\r\n <li>The item must remain unused and in its original condition.<\/li>\r\n <li>Original packaging, accessories, manuals, and included items must be complete.<\/li>\r\n <li>Return requests may be rejected if the product shows signs of use or damage.<\/li>\r\n <li>The store reserves the right to inspect returned products before approving the refund.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"spf-alert\">\r\n Used or damaged products caused by misuse may not qualify for return or refund.\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <div class=\"spf-policy-card\">\r\n\r\n <h2><span>3<\/span> Exchange Policy<\/h2>\r\n\r\n <ul>\r\n <li>Smart Plus Fast does not provide direct product exchanges.<\/li>\r\n <li>Customers may return the product according to the approved conditions and place a new order for a replacement item.<\/li>\r\n <li>Shipping fees for the new order may apply separately.<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n\r\n <div class=\"spf-policy-card\">\r\n\r\n <h2><span>4<\/span> Return Shipping Fees<\/h2>\r\n\r\n <ul>\r\n <li>The customer is responsible for return shipping costs unless otherwise stated.<\/li>\r\n <li>Return shipping fees may be deducted from the refunded amount when applicable.<\/li>\r\n <li>If the product arrives damaged or has a manufacturing defect, the store will cover the return shipping costs.<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n\r\n <div class=\"spf-policy-card\">\r\n\r\n <h2><span>5<\/span> Damaged or Defective Products<\/h2>\r\n\r\n <ul>\r\n <li>If a product arrives damaged or defective, customers should contact customer support within a reasonable period after delivery.<\/li>\r\n <li>The store may request photos or videos showing the issue before approving the claim.<\/li>\r\n <li>Approved cases will be handled according to the store\u2019s warranty and return policies.<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n\r\n <div class=\"spf-policy-card\">\r\n\r\n <h2><span>6<\/span> Refund Process<\/h2>\r\n\r\n <ul>\r\n <li>Refunds are processed after receiving and inspecting the returned product.<\/li>\r\n <li>Refunds are usually issued to the same payment method used during purchase whenever possible.<\/li>\r\n <li>Refund processing may take between 3 to 7 business days depending on the payment provider or bank.<\/li>\r\n <li>The time required for the amount to appear in the customer\u2019s account may vary according to the bank\u2019s policies.<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n\r\n <div class=\"spf-policy-card\">\r\n\r\n <h2><span>7<\/span> Non-Returnable Cases<\/h2>\r\n\r\n <ul>\r\n <li>Products damaged due to misuse, accidents, liquids, or unauthorized modifications.<\/li>\r\n <li>Products with missing packaging, accessories, or included parts.<\/li>\r\n <li>Products returned after the allowed return period.<\/li>\r\n <li>Products showing signs of excessive use or damage.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"spf-alert\">\r\n By completing your purchase from Smart Plus Fast, you agree to this Return & Refund Policy.\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <div class=\"spf-policy-footer\">\r\n Last Updated: 2026 \u2014 Smart Plus Fast\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n<\/section>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return & Refund Policy | Smart Plus Fast Return & Refund Policy At Smart Plus Fast, we are committed to providing a reliable shopping experience. This policy explains the conditions and procedures related to returns, refunds, and customer rights. 1 Return Period Customers may request a return within 7 days from the date of receiving […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5553","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartfast.com.sa\/en\/wp-json\/wp\/v2\/pages\/5553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartfast.com.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartfast.com.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartfast.com.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartfast.com.sa\/en\/wp-json\/wp\/v2\/comments?post=5553"}],"version-history":[{"count":4,"href":"https:\/\/smartfast.com.sa\/en\/wp-json\/wp\/v2\/pages\/5553\/revisions"}],"predecessor-version":[{"id":5557,"href":"https:\/\/smartfast.com.sa\/en\/wp-json\/wp\/v2\/pages\/5553\/revisions\/5557"}],"wp:attachment":[{"href":"https:\/\/smartfast.com.sa\/en\/wp-json\/wp\/v2\/media?parent=5553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}